Privacy Policy 

Federal Hospitality Equipment NZ (“we,” “our,” “us”) is dedicated towards safeguarding your privacy and responsibly handling your personal data. This Privacy Policy outlines how we collect, use, store, and protect your confidential facts in accordance with the New Zealand Privacy Act 2020 and, where applicable, the General Data Protection Regulation (GDPR). 

1. Scope

This Privacy Policy applies to all personal information collected through our website, online store, customer service channels, and in the course of providing our products and services in New Zealand and abroad. 

2. Information We Collect

We may gather the following types of confidential details: 

• Contact details: name, phone number, email address, billing and delivery address. 

• Account information: login credentials, purchase history, preferences. 

• Payment details: credit/debit card details (processed securely via third-party providers). 

• Business information: company name, ABN/NZBN, and role. 

• Technical information: IP address, type of browser, device identifiers, and web usage info. 

• Marketing preferences: opt-in/opt-out choices for newsletters and promotions. 

3. How We Collect Information

• Instantly from you when you place an order, make an account, or reach out to us. 

• Automatically, with the help of cookies and analytical tools, when you visit our website. 

• From third-party service offerers (e.g., payment processing parties, delivery partners). 

4. Purpose of Collection

We collect and process personal data for the given below objectives: 

• To process and deliver your orders. 

• To provide customer support and respond to enquiries. 

• To improve our web page, services, and product catalogue. 

• To send marketing communications (with your consent). 

• To comply with legal and regulatory obligations. 

5. Legal Basis for Processing (GDPR)

Where GDPR applies, we rely on the following legal bases: 

• Consent – when you opt-in to marketing communications.